Amire & Co ships every order with the same care we put into producing our Products. This Shipping Policy explains our processing times, packaging, delivery estimates, and what to do if something goes wrong in transit.
Order Processing
Orders are typically processed and prepared for shipment within one (1) to two (2) business days of payment confirmation. Orders placed on weekends, statutory holidays, or after our daily cutoff will begin processing on the next business day. During periods of high volume or when new inventory is arriving, processing may take slightly longer, and we will notify you if there is a material delay.
Packaging
All shipments are packed in discreet, unbranded outer packaging with no reference to the contents on the exterior. Every lyophilised research vial is protected inside a padded, temperature-buffered inner mailer to keep the compound stable during transit. Where a Product requires cold-chain handling, we include appropriate cold packs and label the parcel for expedited transit.
Delivery Timeframes
Once shipped, standard delivery typically arrives within two (2) to four (4) business days for domestic orders and seven (7) to fourteen (14) business days for international orders, subject to carrier performance and customs processing. These are estimates only and Amire & Co cannot guarantee specific delivery dates.
Tracking
You will receive an email with your tracking number as soon as your order ships. If you have not received a tracking email within three (3) business days of your order confirmation, please check your spam folder before contacting support.
International Shipping
We ship internationally to jurisdictions where the import of research chemicals is permitted. You are responsible for verifying the legality of importing research chemicals into your jurisdiction and for any duties, taxes, or import fees assessed by your country’s customs authorities. Amire & Co does not collect or remit import duties on your behalf.
Customs and Seizures
In rare circumstances, international shipments may be delayed, inspected, or seized by customs authorities. If your order is seized in transit and marked as such by the carrier or customs authority, please contact our support team with your order number and any documentation you received. Reshipments in such cases are evaluated on a case-by-case basis and are not guaranteed. Amire & Co is not responsible for shipments that are seized or destroyed by authorities in jurisdictions where import is restricted.
Failed Delivery and Address Errors
Please verify your shipping address at checkout. Orders returned to us due to an incorrect or incomplete address, refusal at delivery, or unclaimed pickup will be reshipped only after the additional shipping cost has been paid. We are not responsible for orders delivered to an address you provided incorrectly.
Damaged or Missing Shipments
If your order arrives damaged, or if part of your order is missing, please contact support@amireandco.com within forty-eight (48) hours of delivery with your order number and photos of the damage (including packaging). We will work with you promptly to resolve the issue.
Lost Shipments
A shipment is considered lost if tracking shows no movement for more than fourteen (14) consecutive days after dispatch (twenty-one (21) days for international). Contact us with your order number and we will open a trace with the carrier. Replacement or refund is issued once the carrier officially confirms the loss.
Contact
For any shipping-related questions, contact support@amireandco.com with your order number.
